• Company name: PrimeERP Solutions

  • Effective date (1 September 2025)

  • CRM - Zoho CRM

  • Contact details: +1 512 351 6574

Privacy Policy

Effective Date: 1 September 2025

Last Updated: 1 September 2025

PrimeERP Solutions (“we,” “our,” “us”) is committed to protecting the privacy and security of the personal information of our candidates, clients, and website visitors. This Privacy Policy explains how we collect, use, share, and protect personal data when you use our recruitment services or visit our website.

1. Information We Collect

We may collect the following types of information:

Candidates

  • Name and contact details (email, phone, address)

  • CVs/resumes, employment history, education, skills, and qualifications

  • Right-to-work documentation, identification, and references

  • Sensitive information where required (e.g., diversity monitoring, background checks, legal requirements)

Clients

  • Business contact details (name, email, phone, role)

  • Job descriptions, company information, and recruitment requirements

  • Feedback relating to candidates

Website Visitors

  • IP addresses, browser type, cookies, and usage data via analytics tools

2. How We Use Your Information

We use personal information to:

  • Provide recruitment services (matching candidates with clients)

  • Communicate with candidates and clients about roles, opportunities, and services

  • Assess candidate suitability for roles

  • Maintain business relationships with clients and candidates

  • Improve our website and services (analytics, cookies)

  • Comply with legal or regulatory obligations

3. Data Storage

All personal information is stored securely. We use Zoho CRM to manage candidate and client data, which provides secure cloud storage and complies with international data protection standards.

4. Legal Basis for Processing (UK & EU GDPR)

Where GDPR applies, we rely on the following lawful bases:

  • Consent – when you submit your CV or apply for a role

  • Legitimate Interests – to provide recruitment services and manage business relationships

  • Legal Obligations – to comply with employment, tax, or regulatory requirements

5. Your Rights (UK, EU, and US Residents)

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict our processing of your data

  • Request transfer of your data (data portability)

  • Withdraw consent where processing is based on consent

California residents (CCPA): You have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information (we do not sell personal data).

You can exercise these rights by contacting us at: privacy@primeerp.co.uk.

6. Data Sharing & Transfers

We may share your personal information with:

  • Clients (to present candidates for roles)

  • Service providers (e.g., IT support, database hosting, analytics)

  • Regulatory authorities when required by law

If data is transferred outside the UK/EEA or US, we ensure adequate safeguards (such as Standard Contractual Clauses).

7. Data Retention

  • Candidate CVs: Retained for up to 2 years, unless you request removal sooner

  • Client data: Retained as long as the business relationship is active, or as required by law

8. Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.

9. Cookies & Website Tracking

Our website uses cookies and analytics tools to improve functionality and user experience. You can manage cookie preferences via your browser settings.

10. Children’s Privacy

Our services are not directed at individuals under 16, and we do not knowingly collect data from children.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

PrimeERP Solutions

📧 Email: lona@primeerp.com

📍 Address: 6280 McNeil Drive

Austin, TX

78729

📞 Phone: +1 512 351 6574

  • If you are in the UK/EU, you may also lodge a complaint with the Information Commissioner’s Office (ICO).

  • If you are in the US, you may have rights under state law (such as the California Privacy Protection Agency for CCPA-related concerns).